Proper Customer Segmentation Helps Accurately Identify Customer Needs

identify-customers

Most companies are obsessed with how to get more customers. If you pick up the latest marketing manual, you will find the latest social media trends on how to find new customers online or attract new ones through viral promotion. However, sometimes it is not so much about finding new customers. It is about customer segmentation. More specifically, it is identifying which of your customers are most important.

Identify Customers

Identifying customers is a key strategy for increasing company growth, sales or income levels. After all, how you target the market with good customer segmentation will define the success of your business. It can mean the difference between getting good customers and selling into a dead end. To stay in the black, your company needs proper customer segmentation.

Basic Segments

When it comes to customer segmentation, there are basics that are incredibly useful to any successful marketing campaign. What are those basics? Things like gender, location and age are absolutely vital information to any type of targeted advertisement. It is easy to forget these basics when segmenting your customers. So, always incorporate audience age, location and gender when segmenting. This way, your segments will be more refined and accurate.

Best Way To Segment Customers

Some of the best ways to segment your customers are by customer needs, pricing and socioeconomic status. This way, you can focus on the customers who generate either the largest quantity, pricing or both. Depending on your company operations, you might be interested in increasing production or selling cross complementary products.

Customer Needs

Customer needs are critical. They are why 99% of businesses exist. They all fill a need. Here, your company can drill down on customers by what need is being fulfilled. Then ask questions like the following. Is it being thoroughly fulfilled? Can we improve our solutions? Are they willing to pay for better quality?

Pricing Levels

Some companies divide customer segmentation by levels of pricing. You can have low price customers, mid range customers and high-priced customers. Here, companies can see which groups are contributing to their bottom line. Then, they can think about some of the following ideas. Which groups can we cater to better? Where is the next best opportunity to grow profits in the short term and long term? Will lower pricing increase volume significantly across the groups?

Market Research

Socioeconomic status boils down to social classes and customer mindset. These segmentation are dependent upon market research, customer research, and getting into the heads of your customers. Today, this is easier than ever with the internet and tools we have. However, it requires a great deal of insight to classify customers by the way they want to act, feel or be perceived. Once done, companies can figure out where they want to fit most.

At the end of the day, customer segmentation is important part of any business marketing strategy. In startups, entrepreneurs must have a keen sense of who the customers are. Small businesses want to know their customers and who else they might service. And of course, corporations are always looking for new opportunities to grow. Yes, customer segmentation is the primary job of marketing. But, knowing your customers well, that should be everyone’s job.

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One comment

  1. Sometimes it’s not the business, but the customers that make it all worthwhile!

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