If you own your own business, you know how essential it is that you are able to make a profit without overspending on your original budget. Although you do not need to be extremely money-savvy, you can’t cut corners and it is vital that you deliver your customers a quality service every time they engage with your business. That’s why you need to invest in the best business technology on the market that can aid both you and your customers. Here are some of our own suggestions to get you started.
Let’s face it, in the digital age, one of the biggest forms of engagement with technology is social media. While you may not think that this is a big form of technology, this may change when you see the major roles social media plays in large companies’ advertising campaigns. Wendy’s, for instance, and its social media “humor posts”, make you realize that social media can really help any brand flourish. Not only is social media, such as Twitter, Facebook, YouTube and Instagram completely free to sign up for, but they are the perfect tools for keeping in contact with your customers. No longer do you need to cold call people on their phones. Instead, you can advertise your latest products online and let people watch you of their own accord. You can attract your target audience by using hashtags. Use the top hashtag analytics tools to boost your campaign results. Furthermore, social media also allows you to answer questions and help customers at no charge.
Cloud Phone Service
Now, when you think about customers calling in, you may think of them using a normal phone-line. However, nowadays companies have introduced Cloud-based calling. A Cloud Phone System by Gamma allows companies to manage their calls through one end to end wi-fi/network system. This means that you never have to worry about your landline service going down. Instead, productivity can be increased using wi-fi and IP telephony. Each call will have a fixed price, meaning that both you and your customers can save money each and every time. You can even set your own price to offer your customers flexibility in relation to the cost of their call.
Schedule Management Software
If you work in a high-paced business that means you have a lot of weekly deadlines. You may start to feel overwhelmed or worried that your customers are not getting the right amount of time that they deserve. That’s why it is important to invest in software that can monitor and timetable your weekly schedule. You can find numerous services online that help business owners form their own timetables. They also allow you to keep track of what products have been completed and what still need more work. With the best schedule management software, you can guarantee quality customer service. You can make the time for each customer to converse about topics such as your returns policy. Moreover, you ensure customers that they will receive the products they spend their money on. Since consumers obviously prefer purchasing products from brands who will not scam them, schedule management software boosts sales.
Remote Desktop Applications
Having flexibility about when you come and go from your office can really help you grow your brand. After all, how are you going to meet up with new clients and potential investors if you’re stuck inside all day? If you invest in remote desktop applications, that means you can take your work on the go and actually go paperless. No matter where you are in the world, you can stay in contact with your clients and maintain your productivity.