Translation companies can be effectively managed in several steps. These companies target international consumers and address multinational needs for expanding businesses. As scaling businesses become more complex, they invest more into various translation companies. Using these companies, enterprises manage their different project departments, international languages, and regional time zone differences. As a translation company executive, effective management leads to larger, more diverse workforces for your clients. Moreover, they can expand into additional offshore operations. Of course, these high-quality results provide more credibility and trustworthiness to your translation business. In this post, we will discuss how to effectively manage a translation company.
Determine LMM Position
First, determine your translation company’s position within the Localization Maturity Model (LMM). This model defines several stages companies move through as they provide translated materials. Learn where your company falls within this model to identify the best ways to support communications and translations. Using this knowledge, you can also identify ways of improving upon current practices. Typically, these improvements reduce costs, resource usage, and time consumption. Of course, there are several effective resource management techniques you can use. The practice improvements also often lead to higher-quality translations and other business outcomes. To determine your company’s place within the model, you should contact a translation expert. During your conversation, these experts can also suggest the best strategies for your specific translation goals. Surely, determining position within the LMM lends focus and direction to your translation company management endeavors.
Translation Project Methodology
Second, implement a several-step translation project methodology when managing your company. The first step, pre-production, requires your company to understand and analyze request requirements. Typically, these requirements include file quality, number of words translated, and deadlines. Using this understanding, your company provides clients detailed quotes, while planning the best methods to tackle the project. Second, setup the most suitable team and launch the project. Additionally, create a project kit including any related constraints, and the resources your team plans to use. These resources often include detailed briefs, computer-aided translation software, and glossaries. After the translation, proofread the document, then check its layout. If a print document, proofread it again on the final file. Once your project has been delivered, document it and save it within a server or cloud. This way, it remains accessible to your customers for a set period. Of course, many Translation business management system can provide several of these capabilities. Absolutely, adopting a methodology like this has a significant impact on your translation company’s products.
Employ Native Speakers
Third, hire native speakers as your company translators. Of course, fluency in any target language has a significant impact on the speed and efficiency of your translation projects. Additionally, it sets a higher bar for translation quality in that language. Native translators also have a deeper understanding or target language dynamics such as idioms and other forms of figurative language. Ideally, your native speakers should also have spent significant time living within target language markets. Using these dynamics and experiences, they can facilitate a branded voice when translating. Certainly, employing native speakers deepens your translation company’s understanding of any target languages.
Quality Customer Service
Next, maintain high-quality translation company customer service. Start by making your contact information, such as email addresses and phone numbers, more prominent. Additionally, you can install chatbots, contact forms, or webchats so prospective clients can contact your company 24/7. Consider choosing a phone service for small business that cuts costs for these communications. From there, train your employees on polite, courteous interactions with customers in several languages. This way, they listen to more client issues, therefore, solving more client problems. Elements of quality customer service like this strengthen client connections. They also increase the credibility, trustworthiness, and reliability of your business. Of course, this increased credibility leads to more, higher quality translation projects. Definitely, quality customer service strengthens relationships between your translation company and its clients.
Diversify Your Translation Services
Now, you are ready to diversify your translation services. Start off by offering services in a new language, such as Mandarin, German, or Japanese. At the same time, try offering translation services on different forms of documents. For instance, you can begin working on business legal documents or web translation services. These tactics allow you to continuously grow your business and stand out from the competition. Certainly, diversify your translation services to effectively open a business.
Leverage Cutting-Edge Technologies
Lastly, many translation companies leverage cutting-edge, advanced technologies. In fact, many translation companies have been using a range of specialized software for decades. Of course, you should determine the best software tools for your business’s specific needs. Some of these tools include translation memory technologies, terminology management systems, and specially trained machine translation engines. Additionally, you can leverage project management systems, text editors, and layout converters. For process automation, implement self-written programs, scripts, or macros. Mix and match these technologies based on the needs of your company. This way, you improve project turnaround and profitability. Assuredly, these cutting-edge programs have a significant impact on translation speed and profitability.
You can manage your translation company effectively using several steps. Start by determining your position within the LMM. This lends focus and direction to your translation company management endeavors. Second, implement a translation project methodology. For example, you can implement Agile and leverage Agile methodology training games. Adopting a methodology like this has a significant impact on your translation company’s products. Third, employing native speakers deepens your translation company’s understanding of any target languages. Next, excellent customer service strengthens relationships between your translation company and its clients. Finally, leverage cutting-edge programs for a significant impact on translation speed and profitability. Using this step-by-step guide, you can improve the speed, resource efficiency, and profitability of your translation management company.